Kikya's Terms and Conditions — A Complete Guide to Using the Platform

1 General Introduction

These Terms and Conditions ("Terms") constitute a legal agreement between the entity operating the Kikya platform and you, the user of our website and application ("you" or "user"). By creating an account or using our services on Kikya, you confirm that you have read, understood, and agreed to these Terms in full.

Kikya is an online gaming and entertainment platform offering casino games, Sports Betting, bingo, and other gaming services to users in Bangladesh. Our goal is to provide a safe, transparent, and enjoyable environment for all players.

These Terms are written in plain language so that all users can easily understand them. Kikya is committed to full transparency — no hidden clauses or ambiguous wording.

2 Eligibility & Registration

To open an account and play on Kikya, you must meet the eligibility requirements listed below. These Terms and Conditions apply equally to all users.

• You must be 18 years of age or older. Opening a Kikya account is strictly prohibited for anyone under 18.
• You must hold an individual account. Accounts cannot be opened in the name of a company or organization.
• Only one account per person is permitted. Creating multiple accounts may result in permanent suspension of all associated accounts.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Kikya may request a national ID or other documentation at any time to verify your identity.
• Any changes to your account details must be reported to us immediately.

3 Account Security

Keeping your Kikya account secure is your responsibility. Keep your password and login credentials strictly confidential and never share them with anyone.

You are fully responsible for all activity carried out on your account, even if it was accessed by someone else without your permission. If you suspect unauthorized access, contact our support team immediately.

Kikya recommends enabling two-factor authentication (2FA) on your account. This adds an extra layer of security and helps prevent unauthorized access.

• Use a strong password — at least 8 characters, including numbers and special symbols.
• Avoid logging into your account over public Wi-Fi.
• Always log out at the end of your session.
• If you receive a login alert from an unrecognized device, change your password immediately.

4 Deposits & Withdrawals

Kikya supports the most popular mobile banking methods in Bangladesh. The table below outlines the key rules for deposits and withdrawals:

Your account must be fully verified before you can submit a withdrawal request. Withdrawals from unverified accounts may be delayed or put on hold. Kikya does not charge withdrawal fees, though the payment provider may apply their own charges.

5 Bonuses & Promotions

Kikya offers a range of bonuses and promotional offers. Each bonus comes with its own terms, which must be read carefully before claiming.

• Wagering Requirement: Most bonuses come with a wagering requirement. This must be met before any bonus amount can be withdrawn.
• Validity: Every bonus has a set validity period. Any unused bonus will be forfeited once it expires.
• Game Restrictions: Some bonuses are valid on specific games only. This will be noted in the promotion details.
• One bonus per person: The same bonus cannot be claimed more than once. Any bonus claimed through duplicate accounts will be voided.
• Bonus Abuse: Kikya reserves the right to close any account found to be abusing the bonus system.

6 Gaming Rules

Kikya has specific rules governing all game types — casino, Sports Betting, and bingo. In addition to these Terms and Conditions, the individual rules for each game also apply.

All games on Kikya are audited by independent third-party auditors. We use Random Number Generator (RNG) technology to ensure every game outcome is completely fair and that no player has an unfair advantage.

• If a game is cancelled due to a technical error, the wagered amount will be refunded.
• If a game is interrupted due to a disconnection, Kikya will settle the game based on its last saved state.
• In the event of a dispute over a game result, Kikya's server logs will serve as the definitive record.
• If a match is cancelled or postponed in Sports Betting, the bet will be voided and the amount refunded.
• In Live Casino, the dealer's announcement is final. In the event of a dealer error, management will make the final decision.

7 Prohibited Activities

The following activities are strictly prohibited on the Kikya platform. Any violation of these Terms and Conditions may result in immediate account closure and forfeiture of your balance.

• Creating or operating multiple accounts.
• Registering using a false identity or inaccurate information.
• Playing games using bots, scripts, or automated software.
• Attempting to abuse or manipulate the bonus system.
• Attempting to gain unauthorized access to another user's account.
• Using the platform for money laundering or any other illegal financial activity.
• Attempting to attack or disrupt Kikya's systems or servers.
• Attempting to collude with other players to influence game outcomes.

8 Responsible Gaming

Kikya believes gaming is entertainment — not a source of income. We are committed to responsible gaming, and user protection is a core part of our Terms and Conditions.

On the Kikya platform, you can set your own gaming limits. Options include daily, weekly, or monthly deposit limits, wagering limits, and session time limits.

• Self-Exclusion: If needed, you can suspend your account temporarily or permanently.
• Cooldown Period: You can request a break ranging from 24 hours up to 30 days.
• Reality Check: You will receive reminders about your gaming time and spending at regular intervals.
• Support: If you're struggling with your gaming habits, please reach out to our Responsible Gaming Get help from the page.

9 Privacy

Protecting your personal data is a top priority for Kikya. For details on how we collect, use, and safeguard your information, please refer to our Privacy Policyas detailed therein. This Privacy Policy forms part of these Terms and Conditions.

Kikya does not sell your personal data to third parties. Limited information may be shared with trusted partners for operational purposes, always in accordance with our Privacy Policy.

10 Dispute Resolution

If you have a dispute with Kikya, please contact our customer support team first. Our team is available 24/7 and most issues are resolved quickly.

• Dispute claims must be filed within 30 days of the incident.
• The support team will provide an initial response within 5 business days.
• Complex disputes will be escalated to senior management for review.
• In any dispute, Kikya's server logs and data will serve as the final point of reference.
• If a satisfactory resolution is not reached, mediation through a neutral third party may be requested.

11 Account Closure

You may request to close your Kikya account at any time. Upon closure, any balance that has met the applicable wagering requirements will be returned to you.

Kikya reserves the right to close or suspend an account at its own discretion for the following reasons:

• Violation of these Terms and Conditions.
• If fraudulent or suspicious activity is detected.
• Failure to cooperate with the verification process.
• If the account has been inactive for an extended period (more than 12 months).

12 Changes to Terms

Kikya reserves the right to update or amend these Terms and Conditions at any time. For significant changes, we will notify you in advance by email or through a platform notification.

Continued use of the platform after any changes have been made will be taken as your acceptance of the updated terms. Please visit this page regularly to stay informed.

If you have any questions about these Terms and Conditions, please contact our support team. We are always here to help.