Kikya Privacy Policy — Our Commitment to Protecting Your Information

Welcome to Kikya. Our Privacy Policy ("Policy") describes what information we collect about you when you use the Kikya website, mobile app, or other services, how that information is used, and the steps we take to protect your privacy.

Kikya believes your personal information is a trust. We are committed to honoring that trust at all times. This privacy policy is written in plain English so every user in Bangladesh can understand it clearly — no complex legal language or fine-print traps.

This policy should be read alongside Kikya's Terms and Conditions. By using any Kikya service, you are considered to have agreed to this privacy policy. Please read it carefully before using the platform for the first time.

Kikya collects only the information genuinely needed to deliver our services. We do not believe in collecting unnecessary data. The table below provides a detailed breakdown of what is collected:

Kikya never stores your full bank account number, card number, or PIN. Sensitive payment information is processed directly through the payment gateway and is never stored on Kikya's servers.

Kikya collects information through several methods. Each method is transparent and based on your consent.

• Provided Directly: Information you provide directly during registration, account verification, or when contacting customer support.
• Automatic Collection: Information collected automatically while you use Kikya — such as log files, cookies, device ID, and session data.
• Third Parties: Only the minimum necessary data from identity verification services or payment providers — always lawful and limited in scope.
• Technical Information: Server logs, error reports, and performance data generated during normal platform operation.

Kikya uses your information only for specific, legitimate, and transparent purposes. We use data solely for the reason it was collected — that is the core principle of our privacy policy.

• Creating, verifying, and managing your account.
• Processing deposit, withdrawal, and bonus transactions.
• Fraud detection and account security assurance.
• Compliance with Anti-Money Laundering (AML) and KYC regulations.
• Providing customer support and resolving your complaints.
• Providing game recommendations and personalized offers based on your preferences.
• Identifying and resolving technical issues on the platform.
• Enforcing responsible gaming policies and providing support to at-risk players.
• Sending relevant promotional offers and updates (subject to your consent).

Kikya does not normally share your information with third parties. However, in certain specific situations, limited sharing becomes necessary:

• Service Partners: Payment processors (such as bKash, Nagad), identity verification services, and technology infrastructure providers. They may only use your data for contractually agreed purposes.
• Legal Obligations: Providing required information in response to lawful orders from Bangladeshi government authorities or courts.
• For Security Purposes: Sharing information with law enforcement agencies for the investigation of fraud or cybercrime.
• Business Restructuring: If Kikya is merged or acquired, your information may be transferred to the new entity — but the same privacy standards will be maintained.

Before sharing any data, Kikya ensures that the receiving party maintains adequate data protection standards. Strict confidentiality agreements are in place with all third-party partners.

Kikya uses cookies to keep the platform running smoothly and to improve your experience. Cookies are small text files stored in your browser.

• Essential Cookies: Maintaining login sessions and storing security tokens — the platform cannot function properly without these.
• Functional Cookies: Remembering your language preference, theme settings, and layout choices.
• Analytics Cookies: Analyzing user behavior to improve the platform. This data is fully anonymized.
• Security Cookies: To detect fraudulent activity and keep accounts secure.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly.

Kikya employs industry-leading technology to protect your information. Our security framework operates across multiple layers, so that even if one layer fails, your data remains safe.

• SSL/TLS Encryption: All data is protected with 256-bit SSL encryption during transmission.
• Database Encryption: Sensitive stored data is protected with AES-256 encryption.
• Firewall & DDoS Protection: Preventing unauthorized access and attacks at the network level.
• Regular Security Audits: Regular vulnerability assessments conducted by third-party security experts.
• Access Controls: Only authorized personnel may access specific data, and all access is logged.

Retention Period: Data for active accounts is retained for as long as the account remains active. Following account closure, AML and KYC-related data must be retained for up to 5 years to meet legal obligations. After this period, all data is securely deleted.

As a Kikya user, you have important rights over your own information. Exercising these rights is completely free, and Kikya is committed to fulfilling your requests as quickly as possible.

To exercise any of these rights, contact our customer support. Kikya will respond to your request within 30 days. For complex cases, this may extend up to 60 days, and we will notify you in advance.

Kikya is a platform strictly prohibited for anyone under the age of 18. We do not knowingly collect information from minors.

Kikya uses automated age verification systems at registration. If a minor creates an account using false information and this comes to our attention, the account will be closed immediately and all collected data will be securely deleted.

If a parent or guardian suspects their child is using Kikya, please contact our support team immediately. We will take prompt action and delete all associated data.

Kikya may update this privacy policy from time to time. Changes may be made due to legal requirements, the addition of new services, or updates to our technology.

For any significant changes, we will notify you in advance via your registered email and display a notice on the platform. For minor updates, the "Last Updated" date at the top of the page will be revised.

If you have any questions, concerns, or requests regarding this privacy policy or your data, please reach out to us:

Continued use of Kikya after any changes have been made will be considered your acceptance of the updated Privacy Policy. We recommend visiting this page regularly.